FAQs

We have collected the top questions we get regarding Kids Hearing Game on this page. They are:

  • What should I enter into the mode screen fields?

  • Which Mode Should I use?

  • Do I need to connect to WiFi?

  • How do I email results?

  • How do I request a device calibration?

Now the FAQs

What should I enter into the mode screen fields?

There are three text input fields across the top of the 'Mode Screen.' It is essential that you enter the Age of the child in years. The Age will be used to adjust the output of the results. If no Age is given, 20 years old is assumed. The Session ID and Gender fields are both optional. These will be displayed with the hearing result and can be useful for organizational purposes. The Session ID can be the child's name or a medical record number, whatever makes sense in your setting. The gender can be anything also. Most people enter an 'M' or 'F,' but you may prefer 'boy' and 'girl.'

Any data entered into these fields will be included at the top of the Hearing Results. Many of our users have found them useful for subsequent matching with other records. There is no need to re-enter this data from gameplay to gameplay as they always assume the last value input.

Which Mode Should I use?

We recommend the use of "Quick Full" mode for all hearing screens. This mode tests: 500hz, 1000hz, 2000hz, 4000hz, 6000hz, and 8000hz between 20dB and 50dB for both the left and right ear. "Quick Full" and "Classic Mode" both offer the same frequencies and intensities of tones, but "Quick Full" does so in a shorter time. "Classic Mode" is still required by some of our clinics, and will be removed at the appropriate time. Finally, the "Quick Speech" mode only tests 2000hz and 4000hz frequencies. Speech therapists use this mode to quickly check that a child can hear before a therapy session.

Do I need to connect to WiFi?

It is vital that the device you are using has occasional access to WiFi. A connection to WiFi will allow your device to refresh its software and Kids Hearing Game. We understand that this is not always practical. A nightly link is next best. Think about locating a charging station in a location with a strong WiFi signal.

When even nightly connections are not available, we suggest a minimum of monthly can suffice. If time is limited while the WiFi is available, then be sure to explicitly check for updates on your device while the connection is available.

How do I email results?

Follow these steps to send the results to yourself or Hearing.Games.

When viewing "Hearing Results" Kids Hearing Game also copies them to the device clipboard. It is, therefore, a straightforward exercise to email them to yourself of Hearing.Games.

  1. Open your phone or tablets email app,
  2. Compose and address a new email to your audiologist.
  3. When ready 'paste' the results into the email.
  4. Send the email. (when sending to Hearing.Games, please use the email address: data@hearing.games)

How do I request a device calibration?

We are committed to providing generic calibrations for tablet/headphone pairings on request. These generic calibrations are for specific pairings using available equipment that is assumed to meet manufacturer specifications. We guarantee our calibration method; we cannot ensure whether your equipment is meeting manufacturer specifications. Check our Suggested Equipment page for currently supported systems.

The best way to request a generic calibration is to email us with detailed data regarding the type of tablet and the type of headphone you are pairing. Please use this page for sending emails. This can be a link to a web page with the headphone specification, e.g. the Koss UR20: https://www.amazon.com/Koss-T55959-UR-20-Home-Headphones/dp/B00005N9D3/ref=sr_1_3. Similar information should be provided for the phone or tablet. Device information is also listed within the Kids Hearing Game "About" page and includes the headset setting you have selected. A screenshot of the "System Information" contained in that dialog is all we need. To get a screenshot, you should start KHG navigate into one of the "modes" (Classic Mode, Quick Full, or Quick Speech). Touch the "hamburger" button (three stacked horizontal lines in the upper right of the screen). Subsequently, touch the About button. Scroll down to the point where System Information is shown and take a screenshot. Emailing the screenshot to us will ensure we calibrate the device you have.